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How long after payment will I receive my server details?
Generally you will receive your server login details within a few minutes. If your order has been flagged by our security system for a manual security check this may take up to 24 hours.
Do you block any ports on the VPS?
As standard we do not block any ports on the servers, although if we receive abuse reports such as email spam we may place temporary blocks to protect our network and clients.
Can I add additional IP addresses to my server?
Yes, simply open a ticket with our friendly sales team advising the amount of IP addresses and what you intend to use them for and we will provide you a quote.
Will you assist with my migration?
Yes, we are happy to assist customers with migration to our services, we review each request on a case by case basis, there maybe a small charge depending on your needs, managed VPS include migration at no extra cost.
Where are your servers located?
Our servers are located in Telehouse North 2 London, United Kingdom.